SyncEx FAQs

In the Edit View of SyncEx Collaboration Portlets you can provide your Exchange account specific information like username, password, mailbox, server IP address, protocol to communicate, time zone etc.

You can use the bcc field and specify the name there.

You can use Global Address List and specify the contacts there, those you want to share with others.

All SyncEx portlets available with SyncEx Collaboration Suite are developed based on JSR-168 portlet specifications, so they are deployable on any portal server that supports JSR-168 portlet specifications.

There are two ways of configuring the SyncEx portlets. You can either specify the configuration information in properties or you can provide the same in the edit mode of portlet, which will then be used as user portlet preferences.

SyncEx Portlets are successfully deployed and tested on Sun Java System Portal 6.x. The SyncEx team is also testing these portlets on version 7.0 of Sun Java System Portal.

Once you deploy the war file of SyncEx Portlets, all you need to do is to enter in to the access manager console with the administrator id then go to the services section and click on portal desktop inside that. Here, you will find the link: Manage Channels and Containers. You can create new channel for SyncEx Portlets from here.

Yes it is possible through the edit mode of SyncEx Portlets. In the edit mode you can enter the name/IP of the collaboration server you want to connect to.

After deploying the SyncEx Portlets on Sun Portal Server, you must make sure that the license file is copied at the right place (please refer the Installation and configuration guide). Once you are done with this step, all you need to do is to create channels for these portlets and put them on the desired containers to view them.

If you face any problem/error in running the SyncEx Portlets, you may refer to the log file (a log file is created for each application inside the access manager --> debug folder). You may also refer to the log files YeshError.log and YASHDebug.log. These files are created on the location, which you specify inside the setup.properties file (refer to the Installation and configuration guide for configuring the logger path). You may also contact at support@syncex.com for further queries.

Yes, you can. As SyncEx Connector API is a purely Java based you can use it with J2EE based web application also.

SyncEx Connector API is based on a WEBDAV protocol and it requires no extra server or plugin to connect to MS-Exchange Server.

SyncEx Connector API provides user authentication as well as authorization using SSL. It provieds two types of authentication.
1. Basic authentication
2. Form based authentication

Yes, you can enable single sign on (SSO) between your application and MS-Exchange server using SyncEx Connector API provided your Exchange server and portal server must be protected by the same security manager.

Yes, you can.

SyncEx Poll Portlet is a voting application to take the public opinion. It provides users with scientifically sampled survey to assess public opinion. This portlet is JSR-168 compliant.

Currently there are three different themes are available with SyncEx Poll Portlet. These are Aqua, Green and Pink.

You can't set expiration date for SyncEx Poll, but you can restrict the user to allow vote for the specified time.

Go to configuration mode by using Add Poll button and you can create new Poll.

Go to configuration mode, select poll, which you want to delete & click delete poll button.
Note: You can't delete activated poll.

SyncEx Poll Portlet is developed on the JSR-168 specifications. So it is deployable on any portal server which supports JSR-168 specification e.g. IBM WebSphere Portal Server, eXo-Tomcat Portal Server, Weblogic Portal Server etc

Yes, SyncEx Poll has pagination feature. For that you need to set polls per page by using poll configuration.

SyncEx Feedback Portlet, a JSR-168 compliant portlet gets the comments from portal users and send this information to the concerned department in a single click. SyncEx Feedback Portlet is a measure tool under performance management system to receive any required type of feedback from the system users of concerned department of the organization, irrespective of the team location spread across the globe.

SyncEx provides option to choose themes/ skin for the portlets. You can opt to choose the theme/ skin of your JSR-168 SyncEx Portlet according to your portal environment like pink, aqua and green.

Currently, you can enjoy Green, Aqua and Pink themes for SyncEx Feedback Portlet.

It will send the feedback information through email as SyncEx email collaboration feature is enabled with this portlet.

SyncEx Feedback portlet is developed on JSR-168 specification, so it is deployable on any portal server, which supports to JSR-168 specifications e.g. IBM WebSphere Portal Server, Weblogic Portal Server, eXo-Tomcat Portal Server etc.

Yes, SyncEx Feedback Portlet is providing this feature. For that you need to provide additional user's email id in others email column.

SyncEx Trax is a powerful, easy-to-use collaboration tool to help companies track business issues and automatically manage them through the resolution. In other words, it is a portal application, which provides:
Tracking: Tracking reported bugs, defects, business issues, enhancement requests, etc.
Workflow: Automatic routing and notification to get issues resolved.
Process enforcement: Managing and enforcing your company's process of resolving issues.
Status: Up-to-the-minute project information and status to team members everywhere to foster collaboration.
Communication: Capturing discussions and sharing knowledge.
Accountability: History and audit trail.

SyncEx Trax can be used from a broad base of industries, including broadcasting, consulting, entertainment, financial, government, hardware, health care, manufacturing, pharmaceutical, retail, software, system integration, telecommunication and transportation with little customization. As these industries always require a system that can mange their issues and their timely resolution.

Features and benefits of SyncEx Trax are:

Features:

	Project task management
	User management
	Email notification as collaboration
	Stakeholder support
	Easy and intuitive search facility
	File and URL attachments
	Flexible and powerful User Access Control
	Customizable look and feel
	Configurable user dashboard
	Group-wise task management
	Task filtering and sorting
	Pagination
	View reports

Benefits:

	Provides full access from any platform and anywhere through web browser as easy deployment
	Increased resource utilization at reduced cost
	Increased manageability of tasks through groups
	Deployable on the listed databases and portal servers
	Virtually limitless expansion as your user-base grows
	Remote hosting that gives faster and easier maintenance
	Facilitates sharing of relevant and formatable information & knowledge that reduces the need for meetings and improves enterprise-wide communication
	Ensure accountability for changes and decisions. Provide historic data for compliance
	Model and enforce your company's existing process
	Automatically route issues around to get them resolved.
	Improve productivity and quality
	Automate receiving bugs from users 24x7
	Increase customer and business partner satisfaction and reduce support cost
	Manage Bugs, features, enhancements and inquiries in a single interface

Being a JSR-168 portal solution, it is compatible including:
a) Exo Portal 1.0
b) Liferay Portal 4.0rc2

SyncEx Trax reports are available in textual as well as graph formats. These reports are colored reports to provide most of the information to user with less amount of art. Various colors on graph provide sufficient and complete information.