Business
Case Study: Enterprise Content Management Solution
for Employee Self Service Portal using IBM WebSphere
Portal Software
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Industry:
Manufacturing |
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Business Need: Improve
Employee Productivity & Raise ROI
for E-business infrastructure |
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Solution: E-business
Employee Self-Service, Enterprise Content
Management, Small & Medium Business |
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Service: Enterprise
Business Value Assessment, Enterprise
Content Management using Portals, Enterprise
Portal Development & Implementation |
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YASH Business Partner:
IBM Corporation |
Business
Our Client is one of the largest Caterpillar
dealers in the world that sells and services
new and used Caterpillar machines and engines
and serves North Central and South Texas. YASH
Client also fabricates its own line of land
clearing equipment and water tankers.
YASH Client manages large networks of stakeholders
through their homegrown intranet system. Employee
portal provides information to employees and
at the same time it gathers data from individual
to furnish it into concrete information for
business processes and assignments. Accessing
employee information, entering data, sharing
ideas makes this employee portal, a communication
hub for our client.
Challenge
Client’s Intranet Application: The current
status of their intranet application is, it
is using database server for data storage and
couple of web technologies on Windows platform
to run intranet. They also have homegrown content
management system for creating page layouts
for intranet site. Content authors are using
basic word processor and authoring tools for
writing the website content. Current process
of publishing the content on the intranet site
is, authors used to send the content as e-mail
attachment to the publisher and publisher will
upload the content to the intranet site.
Hence their system required some improvements so that user management, concurrent access and content handling can be fine-tuned and it must be able to utilize the resources at maximum and to it the challenge was "No further investment for new technology solutions would be done," as our client had resources, but sought a solution that could utilize the available resources at best". YASH client wanted to implement employee and business portals to restructure their existing intranet system to give maximum ROI. After discussion with client's IT officials, YASH team suggested that their employee portal needs to have communication and content management implementing workflow.
The challenge was to determine how to improve the existing intranet system in less than four months, and that must have content management with workflow implementing systems in place, provided the existing infrastructure to be used efficiently.
YASH client aimed at providing more effective user-friendly interface for their employees, that must include current industry features. These features were minimum requirements for smooth transactions of any enterprise. Some of them were SSO, Personalization and Collaboration, Intranet, Security, Document Repository and Rich User Interface. They were looking for a solution, that's easy for maintenance and suits their budgets and overall organization vision.
Solution
An enterprise portal no longer simply provides a web interface to business processes and information. Portals have grown from supporting the integration of corporate intranet to becoming the main vehicle within an enterprise for both internal and external users to access and share information and knowledge and collaborate about all aspects of business operations.
YASH recognized the value of developing portal environment by utilizing existing resources to implement content and document management with workflow implementation in both the management systems by the introduction of Single Sign-on and Directory synchronization.
YASH with its depth of expertise like JSR-168 and WSRP, SSO and Federated SSO, SOA with Portals, EAI using Portals, Basic, FBA and Digest authentication mechanisms to portal services provides the comfort at best while using any of such application. YASH value proposition includes increased ROI, reduced TCO, improved productivity, ensured scalability and fearless from any vendor lock-ins.
“"The new system is just fantastic and faster. We now have all the templates to provide content to the system for processing single sign-on make life of users easy to access any information and implementation of workflow mechanism has made a smooth and timely flow of information to all concerned department", as said by client -side senior official.
Result
A successful and suitable implementation for the intranet systems - Single sign on, with advantage of "login once and access whole system and all applications", content and document management with workflow implementation to fine-tune the business processes were the key features of the project.
Extra Milestone
Implementation scenario of this project states how critical it was to implement when multiple and multi-location mail servers and other server were running to manage huge user set, and to configure it in the system. A need to put Domain users and Mail users directory in sync with each other in that environment to build a smooth portal with out-of-the-box features was achieved with extra mile.
YASH Products and Services Used:
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JSR-168
Portlet Catalog: “You Name
it & We Have it!” |
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Enterprise
Portal & Enterprise Content Management:
Employee Portal, Portal Application Development,
CMS and Portal Integration & Collaboration |
Knowledge Share:
Employee Self-Service (ESS) portal with Content
Management Solution using IBM WebSphere Portal
Software
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IBM
Workplace Web Content Management |
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Document Manager
implementation & migration of existing
document repository into portal |
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Custom TAI (Trust
Association Interceptor) development for
Desktop SSO |
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Leveraging the existing
e-business infrastructure for higher ROI
and efficient usage |
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Development of custom
themes and skins for better end user experience |
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Integration of IBM
iSeries HATS applications with WebSphere
Portal |
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Development of JSR-168
portlets for employee self-service including
mass messaging, web conferencing, team
collaboration, enterprise search, global
address list (GAL), dynamic digital dashboard
with instant desktop alerts, reminders,
events, poll and community news |
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Virtual Portal Implementation |
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Directory Synchronization
for portal user repository and other enterprise
user repositories |
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Lotus Sametime integration
with WebSphere Portal |
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WebSphere Portal
Single Sign-On implementation with desperate
user repositories including MS Active
Directory and Domino LDAP |
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Using IBM WebSphere
Role Based Access Control (RBAC) system
for granular security and personalization |
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Development of authoring
templates, presentation templates, menu
components and library components |
Tools & Technology Used:
For more information
Write us at info@syncex.com
or call us at 1.877.257.1343 -Toll Free:
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