SyncEx FAQs
In today's competitive business environment, knowledge workers require greater productivity tools and distributed network performance in order to help their organizations succeed.
|
|
SyncEx
Collaboration Suite, Microsoft Exchange
Edition: |
| SyncEx
Collaboration Suite, Database Edition: |
| SyncEx
Collaboration Suite, Sun Java System
Portal Server: |
| SyncEx
Connector API |
| SyncEx
Poll Portlet |
| SyncEx
Feedback Portlet |
SyncEx
Collaboration Suite, Microsoft Exchange
Edition:
|
| 1 |
How
can I access my Exchange
account using SyncEx Collaboration
Suite?
|
| Ans |
In
the Edit View of SyncEx
Collaboration Portlets you
can provide your Exchange
account specific information
like username, password,
mailbox, server IP address,
protocol to communicate,
time zone etc.
|
| 2 |
How
do I send one message to
lots of people, but hide
their names in mail portlet?
|
| Ans |
You
can use the bcc field and
specify the name there.
|
| 3 |
How
do I share my contacts with
other people?
|
| Ans |
You
can use Global Address List
and specify the contacts
there, those you want to
share with others.
|
| 4 |
Which
portal servers does SyncEx
Collaboration Suite support?
|
| Ans |
All
SyncEx portlets available
with SyncEx Collaboration
Suite are developed based
on JSR-168 portlet specifications,
so they are deployable on
any portal server that supports
JSR-168 portlet specifications.
|
| 5 |
How
do I configure SyncEx with
my portal?
|
| Ans |
There
are two ways of configuring
the SyncEx portlets. You
can either specify the configuration
information in properties
or you can provide the same
in the edit mode of portlet,
which will then be used
as user portlet preferences.
|
|
| Top |
|
| |
SyncEx Collaboration Suite, Database Edition:
|
| 1 |
Does
User need to configure any
collaboration server for
using SyncEx Collaboration
Suite, Database edition?
|
| Ans |
No.
Collaboration server is
not at all required for
using SyncEx product for
Database edition. SyncEx
for Database edition is
independent of any such
server like Microsoft Exchange
or . User simply
needs to create database
for it. For Email feature,
user's mail account credentials
are required.
|
| 2 |
Can
I deploy SyncEx in any portal
server?
|
| Ans |
Yes,
you can deploy SyncEx on
any JSR-168 portal server.
|
| 3 |
Is
there any database dependencies
in using SyncEx? Do I need
to use any particular database
with it?
|
| Ans |
No.
There's no dependencies
of SyncEx over database
servers. The databases that
you can use with SyncEx
are Oracle, MS SQL Server
and open sources like MySQL
and HSQL. If you have some
other database, then
contact
us
to receive SyncEx
set for it.
|
| 4 |
Can
I use open source database
like MySQL with SyncEx?
|
| Ans |
Yes,
you can.
|
| 5 |
For
SyncEx portlets, user is
required to re-configure
the portlet for logged in
user?
|
| Ans |
In
case of SyncEx Calendar,
Task and Contact portlets,
it is not required, but
in case of SyncEx Mail portlet,
it is required as it uses
the user's mail server credentials,
so you have to configure
the portlet.
|
| 6 |
Is
Folder and Flag support
is there in SyncEx Email
Portlet in case of IMAP
protocol?
|
| Ans |
Yes,
it is available for IMAP.
|
|
| Top |
|
| |
SyncEx Collaboration Suite, Sun Java System Portal Server:
|
| 1 |
SyncEx
Portlets can be deployed
on which versions of Sun?
|
| Ans |
SyncEx
Portlets are successfully
deployed and tested on Sun
Java System Portal 6.x.
The SyncEx team is also
testing these portlets on
version 7.0 of Sun Java
System Portal.
|
| 2 |
How
do I create channels for
viewing the SyncEx Portlets?
|
| Ans |
Once
you deploy the war file
of SyncEx Portlets, all
you need to do is to enter
in to the access manager
console with the administrator
id then go to the services
section and click on portal
desktop inside that. Here,
you will find the link:
Manage Channels and Containers.
You can create new channel
for SyncEx Portlets from
here.
|
| 3 |
Can
I configure SyncEx Portlets
to communicate with different
collaboration servers without
having them to be deployed
on different Sun Portal
servers?
|
| Ans |
Yes
it is possible through the
edit mode of SyncEx Portlets.
In the edit mode you can
enter the name/IP of the
collaboration server you
want to connect to.
|
| 4 |
What
else do I need to do after
deploying the SyncEx Portlets
on Sun Portal Server?
|
| Ans |
After
deploying the SyncEx Portlets
on Sun Portal Server, you
must make sure that the
license file is copied at
the right place (please
refer the Installation and
configuration guide). Once
you are done with this step,
all you need to do is to
create channels for these
portlets and put them on
the desired containers to
view them.
|
| 5 |
How
do I troubleshoot if there
is a problem running the
SyncEx Portlets on Sun Portal?
|
| Ans |
If
you face any problem/error
in running the SyncEx Portlets,
you may refer to the log
file (a log file is created
for each application inside
the access manager --
>
debug folder). You may also
refer to the log files YeshError.log
and YASHDebug.log. These
files are created on the
location, which you specify
inside the setup.properties
file (refer to the Installation
and configuration guide
for configuring the logger
path). You may also contact
at
support@syncex.com
for further queries.
|
|
| Top |
|
| |
SyncEx Connector API
|
| 1 |
Can
I use SyncEx Connector API
with normal J2EE based web
application?
|
| Ans |
Yes,
you can. As SyncEx Connector
API is a purely Java based
you can use it with J2EE
based web application also.
|
| 2 |
SyncEx
Connector API is based on
which protocol?
|
| Ans |
SyncEx
Connector API is based on
a WEBDAV protocol and it
requires no extra server
or plugin to connect to
MS-Exchange Server.
|
| 3 |
What
are the security options
provided with SyncEx Connector
API?
|
| Ans |
SyncEx
Connector API provides user
authentication as well as
authorization using SSL.
It provieds two types of
authentication.
1. Basic authentication
2. Form based authentication
|
| 4 |
Can
I enable SSO using this
SyncEx Connector API?
|
| Ans |
Yes,
you can enable single sign
on (SSO) between your application
and MS-Exchange server using
SyncEx Connector API provided
your Exchange server and
portal server must be protected
by the same security manager.
|
| 5 |
Can
I access a Global Address
Book using this SyncEx Connector
API?
|
| Ans |
Yes,
you can.
|
|
| Top |
|
| |
SyncEx Poll Portlet
|
| 1 |
What
is SyncEx Poll?
|
| Ans |
SyncEx
Poll Portlet is a voting
application to take the
public opinion. It provides
users with scientifically
sampled survey to assess
public opinion. This portlet
is JSR-168 compliant.
|
| 2 |
What
all themes are available
for SyncEx Poll?
|
| Ans |
Currently
there are three different
themes are available with
SyncEx Poll Portlet. These
are Aqua, Green and Pink.
|
| 3 |
Can
I set expiration date for
SyncEx poll?
|
| Ans |
You
can't set expiration date
for SyncEx Poll, but you
can restrict the user to
allow vote for the specified
time.
|
| 4 |
How
can I create poll?
|
| Ans |
Go
to configuration mode by
using Add Poll button and
you can create new Poll.
|
| 5 |
How
can I delete my poll?
|
| Ans |
Go
to configuration mode, select
poll, which you want to
delete
&
click delete poll
button.
Note: You can't delete activated
poll.
|
| 6 |
Can I modify the
polls? |
| Ans |
Yes you can modify the poll.
Note: You can
’
t modify
activated poll. |
| 7 |
Can you change my
SyncEx Poll results? |
| Ans |
No. |
| 8 |
Can I deploy SyncEx
Poll on any portal server? |
| Ans |
SyncEx
Poll Portlet is developed
on the JSR-168 specifications.
So it is deployable on any
portal server which supports
JSR-168 specification e.g.
IBM WebSphere Portal Server,
eXo-Tomcat Portal Server,
Weblogic Portal Server etc
|
| 9 |
Is it possible to
configure number of polls
to be displayed per page? |
| Ans |
Yes,
SyncEx Poll has pagination
feature. For that you need
to set polls per page by
using poll configuration.
|
|
| Top |
|
| |
SyncEx
Feedback Portlet
|
| 1 |
What
is SyncEx Feedback Portlet?
|
| Ans |
SyncEx
Feedback Portlet, a JSR-168
compliant portlet gets the
comments from portal users
and send this information
to the concerned department
in a single click. SyncEx
Feedback Portlet is a measure
tool under performance management
system to receive any required
type of feedback from the
system users of concerned
department of the organization,
irrespective of the team
location spread across the
globe.
|
| 2 |
Can I alter the
themes/ skins of my SyncEx
Feedback Portlet? |
| Ans |
SyncEx
provides option to choose
themes/ skin for the portlets.
You can opt to choose the
theme/ skin of your JSR-168
SyncEx Portlet according
to your portal environment
like pink, aqua and green.
|
| 3 |
What are themes
available for SyncEx Feedback
Portlet? |
| Ans |
Currently,
you can enjoy Green, Aqua
and Pink themes for SyncEx
Feedback Portlet.
|
| 4 |
How does the SyncEx
Feedback will send feedback
information? |
| Ans |
It
will send the feedback information
through email as SyncEx
email collaboration feature
is enabled with this portlet.
|
| 5 |
Can I deploy SyncEx
Feedback portlet in any portal
server? |
| Ans |
SyncEx
Feedback portlet is developed
on JSR-168 specification,
so it is deployable on any
portal server, which supports
to JSR-168 specifications
e.g. IBM WebSphere Portal
Server, Weblogic Portal
Server, eXo-Tomcat Portal
Server etc.
|
| 6 |
What credential
I need to provide for SyncEx
Feedback? |
| Ans |
Email server settings like
username, password, email,
host and port. |
| 7 |
Is it possible to
send feedback information
to multiple users? |
| Ans |
Yes,
SyncEx Feedback Portlet
is providing this feature.
For that you need to provide
additional user's email
id in others email column.
|
|
| Top |
|
|
|
|
|
|
|