SyncEx FAQs

In today's competitive business environment, knowledge workers require greater productivity tools and distributed network performance in order to help their organizations succeed.

SyncEx Collaboration Suite, Microsoft Exchange Edition:
SyncEx Collaboration Suite, Lotus Domino Edition:
SyncEx Collaboration Suite, Database Edition:
SyncEx Collaboration Suite, Sun Java System Portal Server:
SyncEx Connector API
SyncEx Poll Portlet
SyncEx Feedback Portlet


SyncEx Collaboration Suite, Microsoft Exchange Edition:

1
How can I access my Exchange account using SyncEx Collaboration Suite?
Ans
In the Edit View of SyncEx Collaboration Portlets you can provide your Exchange account specific information like username, password, mailbox, server IP address, protocol to communicate, time zone etc.
2
How do I send one message to lots of people, but hide their names in mail portlet?
Ans
You can use the bcc field and specify the name there.
3
How do I share my contacts with other people?
Ans
You can use Global Address List and specify the contacts there, those you want to share with others.
4
Which portal servers does SyncEx Collaboration Suite support?
Ans
All SyncEx portlets available with SyncEx Collaboration Suite are developed based on JSR-168 portlet specifications, so they are deployable on any portal server that supports JSR-168 portlet specifications.
5
How do I configure SyncEx with my portal?
Ans
There are two ways of configuring the SyncEx portlets. You can either specify the configuration information in properties or you can provide the same in the edit mode of portlet, which will then be used as user portlet preferences.
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SyncEx Collaboration Suite, Lotus Domino Edition:

1
What is Lotus Notes/ Lotus Domino?
Ans
Lotus Notes is client-server collaborative software and email system owned by Lotus Software of the IBM Software Group. Lotus Domino server provides enterprise-grade collaboration capabilities that can be deployed as a core e-mail and enterprise-scheduling infrastructure, as a custom application platform or both.
2
How does SyncEx portlets integration with Lotus Domino happens?
Ans
SyncEx portlets communicate with Lotus Domino using Java API. Java access the Domino Objects through the high-level package, Lotus.Domino. Our portlets uses these classes to communicate with Lotus Domino server. These classes internally make IIOP call to Domino server. For this we need to start DIIOP (Domino- IIOP) and this task must be running at Domino server.
3
Which versions of Lotus Domino are supported by SyncEx Portlets?
Ans
SyncEx portlets are compatible with Lotus Domino Server 6.5.x and 7.0. Keep on visiting us, to get the latest compatibility issues.
4
What all features of Lotus Domino are supported by SyncEx Portlets?
Ans
SyncEx Portlets support most of the major features related to email, task, contact and calendar of Lotus Domino. For detailing of feature set of each Domino tool, please visit related portlet's link like Email Portlet , Task Portlet , Contact Portlet and Calendar Portlet..
5
Is it compulsory that Domino server and the portal server should run on the same machine?
Ans
No.
6
How do I configure SyncEx Portlets for integration with my Domino server?
Ans
You need to provide some raw information like User ID, Password and the IP address or name for your Lotus Domino Server.
7
Does SyncEx supports Single sign-on (SSO) and Secured Socket Layer (SSL) with SyncEx Portlets while integration with Lotus Domino?
Ans
In order to enforce secure collaboration and communication, SyncEx portlets support SSL. Single sign-on can be easily achieved with SyncEx Portlets for IBM WebSphere portal server and listed collaboration/ database server.
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SyncEx Collaboration Suite, Database Edition:

1
Does User need to configure any collaboration server for using SyncEx Collaboration Suite, Database edition?
Ans
No. Collaboration server is not at all required for using SyncEx product for Database edition. SyncEx for Database edition is independent of any such server like Microsoft Exchange or Lotus Domino. User simply needs to create database for it. For Email feature, user's mail account credentials are required.
2
Can I deploy SyncEx in any portal server?
Ans
Yes, you can deploy SyncEx on any JSR-168 portal server.
3
Is there any database dependencies in using SyncEx? Do I need to use any particular database with it?
Ans
No. There's no dependencies of SyncEx over database servers. The databases that you can use with SyncEx are Oracle, MS SQL Server and open sources like MySQL and HSQL. If you have some other database, then contact us to receive SyncEx set for it.
4
Can I use open source database like MySQL with SyncEx?
Ans
Yes, you can.
5
For SyncEx portlets, user is required to re-configure the portlet for logged in user?
Ans
In case of SyncEx Calendar, Task and Contact portlets, it is not required, but in case of SyncEx Mail portlet, it is required as it uses the user's mail server credentials, so you have to configure the portlet.
6
Is Folder and Flag support is there in SyncEx Email Portlet in case of IMAP protocol?
Ans
Yes, it is available for IMAP.
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SyncEx Collaboration Suite, Sun Java System Portal Server:

1
SyncEx Portlets can be deployed on which versions of Sun?
Ans
SyncEx Portlets are successfully deployed and tested on Sun Java System Portal 6.x. The SyncEx team is also testing these portlets on version 7.0 of Sun Java System Portal.
2
How do I create channels for viewing the SyncEx Portlets?
Ans
Once you deploy the war file of SyncEx Portlets, all you need to do is to enter in to the access manager console with the administrator id then go to the services section and click on portal desktop inside that. Here, you will find the link: Manage Channels and Containers. You can create new channel for SyncEx Portlets from here.
3
Can I configure SyncEx Portlets to communicate with different collaboration servers without having them to be deployed on different Sun Portal servers?
Ans
Yes it is possible through the edit mode of SyncEx Portlets. In the edit mode you can enter the name/IP of the collaboration server you want to connect to.
4
What else do I need to do after deploying the SyncEx Portlets on Sun Portal Server?
Ans
After deploying the SyncEx Portlets on Sun Portal Server, you must make sure that the license file is copied at the right place (please refer the Installation and configuration guide). Once you are done with this step, all you need to do is to create channels for these portlets and put them on the desired containers to view them.
5
How do I troubleshoot if there is a problem running the SyncEx Portlets on Sun Portal?
Ans
If you face any problem/error in running the SyncEx Portlets, you may refer to the log file (a log file is created for each application inside the access manager -- > debug folder). You may also refer to the log files YeshError.log and YASHDebug.log. These files are created on the location, which you specify inside the setup.properties file (refer to the Installation and configuration guide for configuring the logger path). You may also contact at support@syncex.com for further queries.
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SyncEx Connector API

1
Can I use SyncEx Connector API with normal J2EE based web application?
Ans
Yes, you can. As SyncEx Connector API is a purely Java based you can use it with J2EE based web application also.
2
SyncEx Connector API is based on which protocol?
Ans
SyncEx Connector API is based on a WEBDAV protocol and it requires no extra server or plugin to connect to MS-Exchange Server.
3
What are the security options provided with SyncEx Connector API?
Ans
SyncEx Connector API provides user authentication as well as authorization using SSL. It provieds two types of authentication.
1. Basic authentication
2. Form based authentication
4
Can I enable SSO using this SyncEx Connector API?
Ans
Yes, you can enable single sign on (SSO) between your application and MS-Exchange server using SyncEx Connector API provided your Exchange server and portal server must be protected by the same security manager.
5
Can I access a Global Address Book using this SyncEx Connector API?
Ans
Yes, you can.
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SyncEx Poll Portlet

1
What is SyncEx Poll?
Ans
SyncEx Poll Portlet is a voting application to take the public opinion. It provides users with scientifically sampled survey to assess public opinion. This portlet is JSR-168 compliant.
2
What all themes are available for SyncEx Poll?
Ans
Currently there are three different themes are available with SyncEx Poll Portlet. These are Aqua, Green and Pink.
3
Can I set expiration date for SyncEx poll?
Ans
You can't set expiration date for SyncEx Poll, but you can restrict the user to allow vote for the specified time.
4
How can I create poll?
Ans
Go to configuration mode by using Add Poll button and you can create new Poll.
5
How can I delete my poll?
Ans
Go to configuration mode, select poll, which you want to delete & click delete poll button.
Note: You can't delete activated poll.
6 Can I modify the polls?
Ans Yes you can modify the poll. Note: You can ’ t modify activated poll.
7 Can you change my SyncEx Poll results?
Ans No.
8 Can I deploy SyncEx Poll on any portal server?
Ans
SyncEx Poll Portlet is developed on the JSR-168 specifications. So it is deployable on any portal server which supports JSR-168 specification e.g. IBM WebSphere Portal Server, eXo-Tomcat Portal Server, Weblogic Portal Server etc
9 Is it possible to configure number of polls to be displayed per page?
Ans
Yes, SyncEx Poll has pagination feature. For that you need to set polls per page by using poll configuration.
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SyncEx Feedback Portlet

1
What is SyncEx Feedback Portlet?
Ans
SyncEx Feedback Portlet, a JSR-168 compliant portlet gets the comments from portal users and send this information to the concerned department in a single click. SyncEx Feedback Portlet is a measure tool under performance management system to receive any required type of feedback from the system users of concerned department of the organization, irrespective of the team location spread across the globe.
2 Can I alter the themes/ skins of my SyncEx Feedback Portlet?
Ans
SyncEx provides option to choose themes/ skin for the portlets. You can opt to choose the theme/ skin of your JSR-168 SyncEx Portlet according to your portal environment like pink, aqua and green.
3 What are themes available for SyncEx Feedback Portlet?
Ans
Currently, you can enjoy Green, Aqua and Pink themes for SyncEx Feedback Portlet.
4 How does the SyncEx Feedback will send feedback information?
Ans
It will send the feedback information through email as SyncEx email collaboration feature is enabled with this portlet.
5 Can I deploy SyncEx Feedback portlet in any portal server?
Ans
SyncEx Feedback portlet is developed on JSR-168 specification, so it is deployable on any portal server, which supports to JSR-168 specifications e.g. IBM WebSphere Portal Server, Weblogic Portal Server, eXo-Tomcat Portal Server etc.
6 What credential I need to provide for SyncEx Feedback?
Ans Email server settings like username, password, email, host and port.
7 Is it possible to send feedback information to multiple users?
Ans
Yes, SyncEx Feedback Portlet is providing this feature. For that you need to provide additional user's email id in others email column.
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